VerticalResponse - VR for Salesforce - Email Reporting for Leads and Contacts VR2 HelpCenter - VR for Salesforce - Email Reporting for Leads and Contacts
 

Reset Search
Search

 


VR for Salesforce - Email Reporting for Leads and Contacts

The VR Messages and VR List Members objects allow you to view the email history and lists for your Leads and Contacts directly within the individual records. Anyone who as access to the Lead/Contact can see what emails have been sent and how the person responded, without ever leaving Salesforce. This information is for either Leads or Contacts, the data is the same for both. 

VR Object

 

VR Messages allows you to see:

  • Message Name - A list of all emails sent by name
  • VR Message - The name of each email. These are similar fields, you can choose to only display one of them if you like. 
  • Open date - If your Lead/Contact open the email, the date and time will be listed here. If they didn’t, it will be blank.
  • Links Clicked - The number of links clicked. You’ll the number here, if there are no clicks, you’ll see zero.
  • Hard Bounce - If the email is undeliverable this box will be checked. 
  • Unsubscribed - If the reader clicks the unsubscribe link this box will be checked. 
  • Message Status - The status of the email, usually delivered is what you’ll see here. It could be Unsubscribed or Bounced. 

 

This information is updated when the automatic Global Sync is run, or if you click Sync Now manually for a specific email. If you don't see the VR Email History Object in your records, it means you need to add it to your Lead and Contact page layouts

VR List Members

This Object shows what VR lists the Lead or Contact can be found on. You’ll see VR List, with the list name and if there was an Unsubscribe you’ll see that too.



Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 



Not finding what you're looking for? Contact support.